Frequently asked questions

Which families is Families Together aimed at helping?

All families living in Camden are eligible for the service, where there is a child aged 0-18 years old and there is no other key worker involved e.g. Social worker.

Parents can also call the free, confidential Parentline Plus helpline on 0808 800 2222. 

Childline offers a service for children on 0800 1111

Am I eligible for the service if I live outside Camden but my child attends a school in Camden?

Families must live in Camden in order to be eligible for the service.  However families that are temporarily housed within Camden can access the service.

What does “multiple and complex needs” mean?

Families Together is aimed at families who have significant needs. We think that the families who will benefit most from Families Together are likely to need help from more than one part of the service or from other organisations as well. Families may have had social work support or support from another keyworker in the past but problems have re-occurred because there will be more than one issue to deal with.

Where appropriate the Families Together staff will work with families to link them with other voluntary or statutory services.

How does the service work?

All families that are eligible for the service will meet with a Families Together Worker to identify and decide what are the best ways to help. The Worker and family will jointly produce an agreed action plan and identify if any other services in Camden could also provide support.

How long does the service last?

Families can receive up to 6 months support, if both the family worker and the family think this is needed. Only under special circumstances, this can be extended to 9 months. Families receiving financial support will be worked with for as long as is necessary to complete the agreed actions.

How much does the service cost?

The service is free.

I would like to make a comment about the service or I have a suggestion for how it can be improved. How can I do this?

We are always interested to hear comments about the service and how it can be improved. Please email us at and mark it Service Feedback. You can also ring us on 020 7424 1622.